eComplete Privacy policy

Our privacy policy applies when you use our website only. Please ensure that you read this policy carefully. We are continually committed to ensuring that your privacy and personal data is protected. Should we collect or ask you to provide certain information to us, by which you can be identified when using this website. We assure you that it will only be used in accordance with this privacy policy. We may change this privacy policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes to our privacy policy and to continue using our website on this basis. This privacy policy was last updated on 1st February 2020.

WHO COLLECTS THE INFORMATION?

This website is operated by RIO Digital t/a eComplete. So when this privacy policy, references to “we” or “us” means eComplete. eComplete is the data controller and we gather and use certain information about you.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

We collect information about you when you visit our site and fill in the forms:

  • Your name
  • Your contact information including your email address, phone number, and potentially your address
  • Your company information
  • Your preferences and interests

Website usage information is collected using Cookies (see more information about the cookies below).

WHAT WE DO WITH THE INFORMATION ABOUT YOU?

We require this information to understand your needs and provide you with relevant products and services. In particular, we typically collect the information and use it for the following reasons:

  • For internal record keeping and analyzing the use of our website
  • To improve our website, products and services
  • To send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • To customise our website according to your interests
  • For the purposes of our legitimate interests, but only if these are not overridden by your interests, rights or freedoms

WHERE INFORMATION IS HELD?

Information is held at our offices in Cape Town, on secure servers, at service providers (i.e. Pipedrive), representatives and agents as described in this policy.

HOW WE MAY SHARE THE INFORMATION?

We might also share the information about you with our selected partners. Also, we may need to share some of the above categories of information with other parties, such as our professional advisers or external contractors. The recipient of the information will be bound by confidentiality obligations. We may also be required to share some personal information as required to comply with the law.

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep the information for no longer than is necessary for the purposes for which it is processed. How long we keep your information will depend on the nature of information concerned and the purposes for which it is processed.

SECURITY

We are committed to ensuring that your personal data is secure and have adopted security measures in-line with applicable data protection law.

To preserve the integrity of your personal data and prevent data loss and unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online and protect it from loss, misuse and unauthorised alteration and destruction.

Only our authorised employees, and those of our service providers’ processing data on our behalf, have access to your personal data. Our employees who have access to your personal data are required to adhere to our Privacy Policy and Security Policies and all third-party service providers acting as data processors for us are subject to obligations to ensure that an appropriate level of security required is in place and that your personal data is only processed in accordance with our instructions or the applicable data security laws of that country.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites that are not governed by this privacy policy, instead they will be governed by their own privacy policies. Once you have used these links to leave our website, you should note that we do not have any control over the other websites you visit and are not responsible for the protection and privacy of any information which you provide whilst visiting such websites.

CONTROLLING YOUR PERSONAL INFORMATION AND CORRECTION

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on our website, you will be able to indicate via an ‘opt-in’ checkbox if you want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may also opt-out of receiving future communications of this type by following the opt-out instructions contained in the e-mail
  • You can change your settings, delete cookies and withdraw consent at any time. If you wish to do so, please send an email to info@ecomplete.co.za
  • You may request details of personal information which we hold about you under local data protection laws. If you would like a copy of the information held on you please email to info@ecomplete.co.za
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
  • You also have the right to ask us for some of the information we hold and process to be erased (the ‘right to be forgotten’) in certain circumstances. We will provide you with further information about the right to be forgotten, if you send us an email to info@ecomplete.co.za.

HOW TO CONTACT US?

Please contact us if you have any questions about our privacy policy or information we hold about you. If we are not able to resolve your query or concern, please contact the supervisory authority in your country of residence, country of work or country of alleged infringement for further information about your rights and how to make a formal complaint.

Information

Our Offices

  • 2nd Floor
  • The Avalon Building
  • 123 Hope Street
  • Gardens
  • Cape Town 8001
  • +21 (0)21 200 5799

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