BUILD
Magento Build
Our team of specialised developers build beautiful and feature-rich websites on the powerful Magento platform. Taking into consideration your brand’s specific requirements, we customise your online store to increase sales.
Design
We understand that the experience your customers have on your website is of paramount importance. That’s why we have a dedicated design team to design an online store that’s not only on-brand, but beautiful.
Responsive
An ever-growing number of customers are browsing and shopping on devices other than computers. Whether your target audience is shopping on their phones or tablets, our in-house developers and designers work together to create online stores that work on all devices and deliver an experience that customers will want to return to.
MANAGE
Seamless Integration
Our websites are built with your brand in mind. That means that we’re able to create a holistic eCommerce ecosystem, seamlessly integrating any and all imaginable aspects of the retail process.
ERP Auto Sync
No matter how beautiful your website is, it’s of little use if it isn’t speaking to your other systems. From accounting to warehousing and logistics, we make sure that your data stays accurate.
B2B
Each eCommerce venture is unique. Our systems can be tailored to best suit your business model and target customer base – whether that’s the general public, companies or wholesale.
LOGISTICS
Inventory Management
Knowing how much of a product you have available to sell is a crucial step in the eCommerce journey. Luckily, we offer specialised systems and tailored integrations to ensure your stock levels are accurate and updated.
Warehousing & Logistics
Selling products is the first step of the retail journey. The next, and arguably as important, part is getting your product to the customer. This requires a smooth warehousing and logistics system. We work with the best partners to ensure your products are dispatched and delivered at the right time.
Product Information Management
Accurate product information is key to a good online shopping experience. We ensure your product data is accurate and updated, keeping your customers happy and leading to a smoother retail journey.
SUPPORT
FAQs
While there are some questions that will always pop up in the online shopping experience, we understand that your brand may require personalised FAQs. We work with you to cover the important aspects and ensure your customers always have access to them.
Live Chat
Not all customers jump on the phone or send an email when they have a question. In addition to these services, we also offer Live Chat. Our customer service team work with your brand to complement the customer’s eCommerce journey.
Returns
Returns are an inevitable aspect of retail. We offer sophisticated solutions to this age-old problem, ensuring swift and efficient returns for unwanted or damaged goods.
MARKET
SEO
The first step to a successful online store, is being noticed by your customers. We use tried and tested SEO principles to ensure your website ranks where it should, increasing awareness and organic reach.
PPC
In today’s digital landscape, you need to have the right tools available to catch your audience’s attention. Our PPC team specialises in using the necessary platforms to bring your brand to the forefront of customers’ minds.
Social Media
Your brand’s image is largely driven by its presence on Social Media. We know where to go to reach your customers – whether that’s newsletters, Instagram, or Facebook. Our social media strategies are tailored to your needs and integrate seamlessly with the rest of your marketing plan.
OMNICHANNEL OPERATIONS
Google my Business
Having a verified Business on Google is a great way to build customers’ trust and raise awareness of your offerings. Elevate your brand’s status by offering customers 360° Inside Tours, having full control of reviews, and offering accurate information.
Customer Loyalty
We take care of the process of finding new customers for your brand with a series of specialised strategies. This includes in-store sign ups, newsletters, remarketing, and on-brand transactional messaging. We use this information to tailor marketing for each customer. This translates into satisfied and loyal customers.
Product Management
We offer specialised solutions to ensure your customers always have access to the information and products they need. Make use of our brand-specific Out of Stock ordering systems with in-store iPads and provide your customers with the most accurate information possible with our buying guides. We also make sure you know who you’re selling to by offering Customer Product Research.
ECOMMERCE OPERATIONS
Day to day operations
Running an online store takes specialised manpower. We relieve the pressure by taking care of all the day-to-day requirements, allowing you to focus on your brand.
3rd party management
We work closely with our service partners to bring you the best possible solution. We ensure it’s all taken care of by handling the overall and day-to-day coordination and management of these providers.
Payments management
Our systems integrate seamlessly with your website and enable us to efficiently manage your payments. We also offer several payment integration options, ensuring your customers are able to buy in the way that’s most convenient for them.
CUSTOMER LOYALTY
Customer Retention
The eCommerce solution involves more than just getting new customers. It’s essential to know how to retain these customers. We manage the day-to-day tasks to ensure your customers are happy both on your online store and after they’ve made their purchase.
Customer Return
Returning customers are the lifeline of retail. Our customer support team ensure your customers are satisfied and taken care of, ensuring they return to your brand when it’s time for their next purchase.
Customer Engagement
Keeping in touch with prospective, current and previous customers is a large part of your brand’s success. We ensure you stay in contact with the right audience by communicating on all relevant platforms.
PERFORMANCE
Strategy
You need a clear and precise strategy when it comes to your brand’s eCommerce journey. Our team works with you to create actionable and realistic goals, with regular check-ins to ensure all KPIs are being met.
Dashboards
Have access to your eCommerce performance at a glance with our accessible dashboards. This ensures that everyone is on the same page and, most importantly, you’re always informed of the day-to-day performance of your online store.
Reporting
Our reports can be tailored to suit your specific requirements, including as much information as you need to stay informed on the performance of your brand. Our specialists work directly with the reports, ensuring information is accurate and updated, giving you peace of mind.
